Our central government client is looking for a HEO Shift Manager to join the Sevington Border Facility Operation. The role of the HEO will be to manage the daily operations on the Front Office, leading a team of EOs and AOs to ensure the Front Office runs efficiently and effectively. This role requires close collaboration with the Operations Management team and key site stakeholders.The Shift Manager will play a critical role in ensuring the smooth operation of BCP activities and services. This position requires hands-on management of Executive Officers (EOs) and Administrative Officers (AOs) during each shift, ensuring minimal dwell times for drivers and the achievement of performance metrics. The role also involves producing detailed shift reports and managing onsite relationships with HMRC to ensure effective operational processes.Key Skills Required:Ability to report on activity and target deliveryPlanning skills to enable effective work allocation and resource managementAbility to effectively lead others, managing performance and developing team membersHigh standards of interpersonal skills and ability to lead and work as part of a multi-disciplinary teamAbility to give clear and concise instructions and constructive feedbackProven experience in a managerial role within a fast-paced operational environment. Experience in managing and leading teams to achieve performance targets. Experience working in a BCP or similar environment is highly desirable.Contract Details:You ..... full job details .....