Lloyd Recruitment Services is delighted to be partnering with a leading organisation in search of an Insurance Product Manager to join their Insurance and Financial Services team. This is a key role, offering the chance to shape and enhance the performance of insurance products while ensuring exceptional customer experiences. What''s in it for you? Salary 45k - 50k Monday to Friday 9am-5pm - 35 hour weekHybrid working - 2 day office and 3 WFH 25 days holiday plus bank holidayCompany pensionPrivate medicalFree parking onsiteDiscounts across lots of retailersCareer progression opportunities Training and upskilling The Role:You''ll lead and develop a team of Product Support Executives, ensuring the delivery of technical, administrative, and product support. Key responsibilities include: Leading and coaching a high-performing team to achieve objectives and enhance customer serviceManaging technical and customer queries, assisting the contact centre during busy periods, and resolving escalationsEnsuring all customer-facing and internal materials, such as policy wordings, FAQs, training guides, and marketing content, are accurate, compliant, and easy to understandConducting competitor analysis, identifying opportunities for improvement, and delivering actionable insightsReviewing and approving marketing activity for technical accuracy and compliance with FCA regulationsRepresenting the department at exhibitions, events, and member forumsMaintaining personal and team compliance ..... full job details .....