The Service Team Leader will ensure that FINEX FI are working in adherence to WTW''s operational requirements. The Role: Reports into the FINEX FI Practice Manager Ensures that all client documentation is accurate and CEM compliant Subject Matter Expert for the FINEX FI SPOE process Ensures that FINEX FI are compliant with WTW Group policies, procedures, and service standards Assists the FINEX FI team with the resolution of complex process queries Proactively manages FINEX FI''s operational metrics Assists in the implementation of new initiatives and procedures where required Maintains a culture of continuous improvement by identifying areas of weakness within the business that may be improved Acts as a pillar for best practice, upholding this within FINEX FI Supports and liaises with the Aandamp;S function on credit control matters Fosters and maintains collaborative relationships with associates in the Mumbai Placing and Billing team Nurtures and maintains a culture of continuous process improvement Manages the compliant processing of insurance contracts as dictated by the FCA, contract certainty, and WTW requirements Has a clear understand of WTW''s placement policies and procedures, and is able to explain these to the FINEX FI team as required The Requirements:Essential: A proven track record of delivering high standards of client support servicesEssential: Team playerEssential: Strong communication skillsEssential: Strong time management and organisational ..... full job details .....