A renowned housing provider in the local area in East London is looking for a Tenancy Sustainment Officer.The organisation''s aim is be local, visible and supportive to its community whilst providing excellent customer service to their tenants.They are looking for someone with tenancy sustainment/financial inclusion/welfare benefits experience to come in and add value to the role. Responsibilities:Supporting and guiding tenants through their tenanciesWelfare benefits advice and supportProviding advice to vulnerable tenantsCarrying out benefits checks and income maximisation Requirements:Knowledge of welfare benefits to help sustain tenanciesStrong customer service and a supportive natureUnderstanding of safeguarding legislation and policesAbility to communicate effectively with a range of stakeholders If you are experienced providing customers with support through their tenancies and like making a difference in communities, please apply ASAP. In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you. ..... full job details .....