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Permanent

Complaint Handler

Sunderland
money-bag 10000-500000 Annual
2878132235
Posted Yesterday

As a Complaint Handler, you''ll investigate complaints within our credit card complaint team, taking ownership of the end to end process to complete the investigation. You''ll communicate with the customer, liaise with other teams within Barclays to review the complaint before coming to a resolution and sending the final response letter. Within this team, 15% of your time will also be spent working our inbound call line to support customer queries. You''ll need to have excellent written and verbal communications skills, be detailed orientated and work at pace. Past customer service skills would be beneficial. Any experience working with complaints or a background in banking is desirable.If we receive a high volume of relevant applications, we may choose to close the advert earlier than the advertised date, please ensure you apply as soon as possible if you have the skills needed to become our next Complaint Handler.Starting salary £26,500Monday to Sunday 7am-11pm contractOur team work bank holidays except Christmas and New Years'' DayTypical Shift Pattern 8am-8pm Monday to Friday, and 8am-4pm SaturdayPurpose of the roleTo provide exceptional customer service while resolving more complex customer needs/requests. AccountabilitiesProvision of customer service through various communication channels including chat, email and phone.Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each ..... full job details .....

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