Job Summary:The Meeting and Events Manager manages employees and daily operations ensuring high-quality customer service by building strong event programming that aligns with the goals of clients and other stakeholders.In the role you would lead a team of Hosts who serve as meeting and event specialists ensuring planning, space preparation, service delivery and post-event wrap-up activities are delivered with care and quality. In addition to making recommendations on budgets and cost management, this individual also coordinates with clients to resolve complex issues and provide a consistently positive experience through regular engagement and improvement of event processes.The Meeting and Events Manager also works with teams to track benchmarks and ensure superior performance from the entire meeting and events staff.Essential Duties and Responsibilities:Manages a team in one or more offices. Provides direction on employee management (eg recruitment of talent, performance management, employee engagement, employee development, etc.)Make recommendations on budgets and cost reductions. Establishes work schedules, assigns tasks, cross-trains staff, evaluates performance, and develops team''s skillsTroubleshoots and resolves complex client inquires and complaints that are escalatedFollows up with clients timely to ensure satisfactionEnsures consistency in support provided by the team through continuous review and improvement of existing processesInterprets and communicates goals ..... full job details .....