We are recruitng for an IT Tech Bar Engineer (2nd line) on contract to work for a NHS Department in Worcester.

DUTIES:

- Assistance with IT related queries and general basic enquiries
- Assist users logging into and logging tickets within service Now
- Complete administration within Service Now (log/update and close tickets)
- To look up and check progress of IT support calls if requested.
- Hardware diagnostics :  carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue) Check warranty and report to supplier or replace if out of warranty from Stock.
- Device rebuilds and ensure compliant before re-issue (configured with latest windows updates)
- Install and troubleshoot software.
- Office 365 suite knowledge for troubleshooting.
- Basic Use of Active Directory – EG:  PW resets, Bit locker recovery
- Basic use of SCCM
- Basic use of Nexthink
- mail administration  (creating accounts, PW resets, applying O365 Licences , leavers and Joiners, shared mailboxes, Multi factor authentication)
- Troubleshoot/fix MFA issues
- Educating users in; logins, mail, MS Teams, outlook, Cisco VPN