Customer Insight Researcher known internally as "Customer Insight - Call Interviewer" Beeston, Nottingham £23,950 This permanent position is available as 1x full-time opportunity or as a part-time job-share agreement. Please specify in your application, whether you are interested in this vacancy as a full-time or part-time opportunity. About Us: Metropolitan Thames Valley Housing is one of the UK s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England. This role: We are recruiting for a permanent Customer Insight Researcher to sit within the Corporate Services Directorate in the Strategy, Projects and Performance Team. The role can be full time; however, we also welcome job share applications. As a Customer Insight Researcher, you will be responsible for engaging with customers across several communication channels to gather feedback on the services provided by MTVH. Your exceptional communication skills and unwavering commitment to outstanding customer service are pivotal in making each customer feel genuinely heard and valued. You will create an impartial environment that encourages them to share their thoughts openly, instilling confidence that their feedback will be instrumental in driving improvements to our services. Through your efforts, you will play a key role in ..... full job details .....