Service Desk Analyst Office Based UK Driving License Required We are currently seeking someone with 1st line support experience with a technical knowledge based around Windows and basic networking to work as part of a team supporting users across multiple UK locations, this means there will be travel required. Main Responsibilities: Provide first-line technical support to users via phone, email, or in-person, addressing a range of IT issues. Troubleshoot software and hardware problems on Windows and Mac OS, Workstation and Server operating systems. Assist with installations, configurations, and updates. Perform basic network troubleshooting related to Local Area Networks (LAN). Required Skills and Experience: Proven experience in a help desk or technical support role. Strong knowledge of Windows Operating Systems Familiarity with computer hardware components and their functionality. Experience with Mac OS is advantageous. Basic knowledge of LAN configurations and troubleshooting. Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN. Proficient in VoIP, Mobiles and Tablet operation and support. ..... full job details .....