2nd Line Support Technician Bournemouth Competitive Salary + BenefitsAre you an IT enthusiast with a passion for problem-solving and helping others? Do you enjoy working with a dynamic team, tackling challenges and supporting a wide range of technology? If you thrive in a fast-paced, varied environment, we want to hear from you!Rubicon s client is a growing firm within the legal sector, known for its forward-thinking approach to technology. Their IT team is looking for a 2nd Line Support Technician to join their Bournemouth office and provide technical expertise to 200 users across multiple sites. If you are proactive, solution-oriented and enjoy troubleshooting, this role offers plenty of opportunities to learn, grow and develop your IT career.As 2nd Line Support Technician, you ll benefit from: Enhanced holiday allowance + Christmas Shutdown Enhanced pension contributions (1-2% of salary)Flexible working options and some remote working availableEnhanced Maternity, Paternity, and Adoption leaveProfit Sharing ProgrammeCycle to Work scheme and free daily beveragesRetail discounts, financial planning services, and more! As 2nd Line Support Technician, your key responsibilities will include: Troubleshooting and resolving 1st and 2nd line IT support queries for usersSupporting users with hardware, software and network issues, including Microsoft and Mac OSManaging user accounts and devices using Intune and ensuring security protocols are followedDelivering IT training to users ..... full job details .....