Role- Remote Customer Care Advisor Salary- 12.50 p/hLocation- Remote Please be advised all successful candidates are required to travel into London to attend 2 training days in their head office Do you have a passion for offering fantastic customer service?!Are you someone that enjoys problem-solving and finding solutions? Our client a leading jewellery brand in the UK is looking for confident and dynamic Customer Care Associates to help ease their customer queries over the busy holiday period.! You will be their first point of contact for their customers and through exceptional problem-solving skills and ability to use your initiative, you will handle various issues in a swift and timely manner. KEY RESPONSIBILITIESResponding to all customer enquiries within four hoursDealing with all customer enquires; chasing deliveries, managing faulty returns/replacementsHandling all customer complaintsEnsuring customers are updated effectivelyLogging any customer feedback that impacts other departmentsConfidence in communicating through various channels including; Email and telephoneTo be successful in the roleStrong communication skills on the phone and via emailExcellent grammar and spellingActs well in pressureAbility to problem-solve and use own initiativePrevious customer service experienceOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By ..... full job details .....