JOB TITLE: Administrator (Housing Area Team)LOCATION: Office based, SW18 1HRPAY RATE: 18.18 paye / 22.04 umbrella (per hour)START DATE: ASAPDURATION/Hours: 3-month initial contract/ 36 hours a week (Mon-Fri, 9-5) Job purpose:Responsible for the provision of effective and efficient administration, within a team providing housing management services to approximately 8000 properties.Duties and responsibilities:First point of contact on a repairs reporting telephone line and raising remedial orders as required, often for emergency repairs. Liaising with contractors and colleagues to work efficiently, ensuring the correct contractor and job priority is given to ensure repairs are carried out promptly adhering to health and safety guidelines. Gathering all required information from CIVICA for the Deputy Area Housing Manager in relation to disrepair cases when required.Follow the duty rota for the team (ASB, Voids, Out of Hours Emergencies and Post) whilst ensuring adequate cover of reception and telephones, maintaining the highest standard of customer care.ASBResponsible for ensuring that incidents of ASB, DA and hate crimes are recorded in NPS and Civica, that appropriate legal notices and letters are issued in line with the council''s policy and that strict timescales are observed, and where necessary ensure that cases are passed to the investigating officer without delay.Out of Hours emergenciesDeal with emergency and incident reports, updating records and ensuring orders are ..... full job details .....