We are recruiting for an experienced manager to join our Registration Team and lead one of the International Applications team on a 9 Month Fixed Term Contract. Purpose and Main DutiesTo lead, manage and coach the International Applications team within the Registration Department that provides high quality services to those applying to join the HCPC register via the HCPC international applications route. Registration Managers may be asked to lead and manage different registration teams in order to support the HCPC to deliver high quality registration services across the whole department. Candidate RequirementsThe successful candidate will be able to demonstrate the following: Minimum degree level or equivalent Demonstrated knowledge and understanding in delivering results through a team working in a busy customer service, contact centre or call centre environment (or similar). Knowledge of working in and leading project-based environments across multifunctional teams. Knowledge and ability of how to manage relationships with key stakeholders. Knowledge of how to handle complaints and complex scenarios. A high level of written English and oral communication skills, including the ability to communicate professionally with customers from all backgrounds The ability to motivate a customer service team to work effectively and consistently to achieve targets and provide a quality customer service to Registrants. Sound working knowledge of window-based software packages, including ..... full job details .....