Are you passionate about making a real impact in resident services? We''re looking for a dynamic Resident Services Operations Manager to support our management team and drive forward critical projects that ensure the successful implementation of major changes to our ways of working.Key Responsibilities:- Lead the delivery of projects supporting resident satisfaction and operational excellence.- Spearhead initiatives such as income generation (garages, parking, community centres) and value for money strategies.- Collaborate with stakeholders, including residents, councillors, and service teams, to ensure service improvements and innovation.- Develop effective communication strategies to keep stakeholders updated on progress and challenges.- Conduct in-depth research, prepare policy recommendations, and propose innovative approaches to service delivery.About You:- Expert knowledge of housing management, legislation, and resident consultation best practices.- Experience in project management, driving operational improvements, and delivering value for money initiatives.- Skilled in working collaboratively with residents, teams, and senior managers to overcome barriers and deliver results.- Strong analytical, communication, and problem-solving skills focusing on delivering creative, cost-effective solutions.This role is a fantastic opportunity to lead change and contribute to the success of resident services. If you''re a strategic thinker passionate about housing and project ..... full job details .....