Customer Service (Maintenance Administrator) Your new company Hays are delighted to be working with our global client, one of the world''s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.Your new role To ensure calls are answered within required KPI''s and all emails responded to within defined KPI''s. To ensure that all team emails are archived in accordance with process and defined KPI''s.Enter set data sets into our SMR authorisation platform.Management of our de fleet process and vehicles in late hire The role holder is responsible for ensuring the process and procedures adequately take into account our Consumer Duty responsibilities and that we have appropriate processes for identifying and ensuring good customer outcomes, including for customers with characteristics of vulnerability.The customer is at the heart of SF 1 UK''s business and the fair treatment of customers is a core requirement for each role and for all Associates. Fair outcomes for customers is cultural within SF1 and is supported by all Associates.Key responsibility that each associate ..... full job details .....