CRM Business Analyst RBKC618769 Job Summary: Salary range: £41,967 - £50,088 per annum Work location: London Hours per week: 36 Contract type: Permanent Closing date: 17th October 2024 Interview date: Week Commencing 28th October 2024 About Us: At Kensington and Chelsea, we put our local residents and businesses at the core of every decision, working together to deliver efficient, high-quality services. Our Housing Management ICT team is committed to driving forward innovative CRM solutions that empower service delivery and improve the lives of those we serve. We''re looking for a dynamic CRM Business Analyst to join us in shaping the future of our Housing IT systems. The Role: As a CRM Business Analyst, you''ll be working closely with a passionate ICT team, collaborating with business stakeholders and functional consultants to improve and support our Dynamics CRM system. This role will see you facilitating workshops, gathering business requirements, producing functional specifications, and coordinating system upgrades and developments. Your key focus will be ensuring our CRM processes are efficient, cost-effective, and compliant with legal and regulatory standards, such as GDPR. This is a hands-on role where your expertise in Dynamics CRM will shine as you work on system enhancements, testing, and providing support to users. Please refer to the Job Description for more information. About You: We''re looking for someone who has demonstrable experience with Dynamics CRM ..... full job details .....