Operations Support Assistant, helpdesk support Operations Support Assistant - £235 Inside IR35/Hybrid Working: (2 days remote, 3 days in Warwick)We are seeking an Operations Support Assistant to join an exciting client''s team on a temporary basis. You will support the client by answering corporate phone lines and triage service requests raised by Internal and External clients.Key Responsibilities:To ensure that the corporate telephone lines are answered in a professional manner and dealing with the callers request in the most appropriate manner.To provide an administration service to the accounts helpdesk system by maintaining and administering user accounts, completing password resets and ensuring that client details are kept up to date and accurate.To conduct monthly analysis of call stats and Service Requests raised for inclusion into Management reportsTo triage service requests passed to the operations support resolver queues ensuring that the request is dealt with in the most appropriate manner while making sure that all SLA''s are adhered to.To assist in the creation of business reports for the Service Desk To assist with running test scripts for the ICD system upgradesTo assist the Operations Support Manager with any adhoc requestsEssential experience in the following is required:Excellent customer service skills and experienceMust have keyboard skills being able to type with speed and accuracy regarding the content that could be presentable to all levels of staff ..... full job details .....