Customer Service AdvisorHuntingdon, PE28Linsco are looking to recruit a Customer Service Advisor who will report to the Customer Service Team Leader. The successful candidate will be responsible for providing a 1st class level of customer service by assisting customers.Key ResponsibilitiesAct as a point of contact, answering telephones and dealing with enquiries in a timely and professional manner, including correspondence and the provision of reportsDeal with customer complaints and compliments, working to provide a positive customer experience across the businessOffer technical advice and assistance to end users as and when requiredFollow-up calls to customers to ensure satisfaction with service provided (If required)Maintain filing and other records, ensuring information systems are maintained accuratelyUndertake customer satisfaction surveys, assisting with analysing and reporting of dataUndertake emergency situation cover outside normal working hoursKey Skills and QualificationsExperience in delivering first class customer service (Customer Service Qualification preferable)Experience of working in an office is desirableStrong communication skills, both written and verbalPossess excellent customer service skillsStrong and resilient character with the ability to manage confrontation situations and potentially difficult scenariosProven track record of trouble shooting / problem solvingPlease note the successful candidate with require an Enhanced DBSField View Experience If ..... full job details .....