Compliance and New Homes Advisor Based in Broxbourne, Hertfordshire Hybrid working available 37 hours per week Fixed term contract of 9-12 months Salary: £26,366 - £29,295 per annum (pro rata) We have an exciting opportunity for a customer-focused individual with great communication skills. In this role, you ll provide a varied range of administrative support to help with the smooth running of our Compliance Team and Net-Zero Carbon programme. Providing excellent customer service via phone, email, LiveChat and app, you ll deliver a personalised, high-quality service, taking ownership and resolving queries for our customers at the first point of contact. You will also process complaints, provide information on rent and other accounts and raise purchase orders. We re looking for someone with - Experience working in a customer facing role - The ability to communicate effectively on the phone, in writing and in person - Good IT skills (MS Office and databases) Please note, for this role, you will be required to have a basic criminal record (DBS) check, which we will pay for. We re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change ..... full job details .....