Join Our IT Team: IT Service Desk Analyst Needed in Melton, Hull! Are you passionate about providing exceptional technical support in a dynamic retail environment? Heron Foods is looking for a dedicated IT Service Desk Analyst / First Line Support Technician to join our busy team. This crucial role involves delivering timely technical assistance to over 330 retail stores and members of our Store Support Centre. Job Purpose: To provide first-line technical support, resolving basic technical issues and ensuring seamless operation of IT systems across our retail stores and support centre. The role may require some out of hours activities from time to time and will be based around a 7-day operation (Mon to Sun - 37.5 hours per week). As the IT Service Desk Analyst you will be responsible for: Serving as the first point of contact for users seeking technical assistance over the phone or via email. Performing remote troubleshooting through diagnostic techniques and pertinent questions. Determining the best solution based on the issue and details provided by users. Walking users through the problem-solving process. Directing unresolved issues to the next level of support personnel. What Heron Foods Offers: Annual salary of 24,722. 30 days annual leave, with additional leave accrual for long service and option to purchase extra days. Workplace Pension. 10% discount at Heron Foods and BandM stores, with double discount weekends throughout the year. Wellbeing support via our 24/7 ..... full job details .....