Sewell Wallis are partnering with our client an already well established and growing financial services business based in Rotherham as they look to appoint a Quality and Complaints Manager in this newly created role. We''re looking for an exceptional, ideas person. This is not your everyday kind of role, the successful candidate will be offered this role which provides autonomy, development opportunity and the chance to truly make the role your own.You''ll be experienced in quality assurance within an FCA regulated environment and know what great looks like. The successful candidate will take that knowledge and scope out a new department having full autonomy over processes, team structure and recruitment and reporting.What will you be doing? Provide assurance to the Chief Operating Officer and Leadership team that all Operations teams are delivering in line with intent and providing good outcomes to customers, whilst identifying potential areas of concern and holding the Operation to account on remediating them.Bring industry experience to set up and continuously review a first line Quality Assurance and Complaints function to ensure it remains effective.Partner closely with Operations leaders to ensure that complaints are responded to within regulatory timelines.Work with stakeholders across Operations, at all levels, to effectively influence change.Be a strong partner with Operational Leadership to enable continuous improvement.Be an inspirational people leader to the ..... full job details .....