Membership Services Team Leader Home Palace: Hampton Court PalaceEstimated Start date: 1 February 2025Salary: £33,200Salary Rate: Per AnnumDays/Hours of work: Full time, 36 hours per week, Monday FridayStatus: Maternity cover: fixed term 12 month contract About the role and about you: Our client are a team of people who love and look after six of the most wonderful palaces in the world: the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle, Northern Ireland. They''re member community is a valuable and engaged audience, whose support helps them to achieve their charitable aims. The Membership Services Team Leader role is an essential part of the Membership team. You will ensure they deliver the highest possible standards of customer care and service across various member touch points, to engage and retain support from their members. This includes inspiring, training and managing the Membership Services team who assist members via phone, email and post and administer all membership processes. As an experienced customer service professional, you ll take the initiative to identify better ways of working, and lead by example with values that demonstrate a high level of motivation and enthusiasm. You ll have proven experience in problem solving and excellent communication skills. Additionally, you ll deal with any escalated enquiries and complaints, regularly report on insights from member feedback, and build strong ..... full job details .....