Job Title: IT Delivery Engineer Site SupervisorLocation: London Salary: DOERole purpose:Build a relationship to become "the voice of the IT service" with senior Execs, senior managers, and service area leads. Aware that the client is an IT outsource and very little IT expertise or awareness remains, use simple business language to explain and describe the impact of proposed business change on the IT service.Be the escalation point and communication channel for business-impacting IT service and project issues, inputting into customer operations and risk and business planning.Provide oversight and coordination of business projects requiring IT change, provide project management of IT service and security improvement projects, provide oversight and coordination of remote IT service changes that affect the customer.Proactively supervise the day-to-day running of Engineers on customer sites. You will also provide support for IT hardware and software products within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to the customer. Key responsibilities:- Conduct daily routine activities ensuring the on-site teams are equipped and prepared for daily tasks. Understanding the requirements of the contract and ensuring that our client has the necessary resources aligned to deliver against SLA.- Review holiday, training, and absence requests for the team.- Keep the team informed of updates and communicate as required across the ..... full job details .....