Job Title: Quality Assurance ManagerLocation: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleaguesHours: Full time, Permanent A bit about us: At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK''s most well-known retailers and brands to help their customers finance purchases in a responsible way. The Role:The Quality Assurance Manager will report to the Head of Organisational Conduct and will collaborate with the Operations Leadership Team to develop and manage the QA function at BNP Paribas PF. This role involves overseeing quality and compliance monitoring for all customer contacts, ensuring alignment with regulatory requirements, industry standards, and a strong focus on risk, regulation, Conduct Risk Framework, FCA regulation, and Consumer Duty principles. Key Responsibilities: Manage Quality Assurance: Oversee the QA processes and ensure all performance is measured against the established Quality Monitoring framework.Lead and Develop QA Officers: Mentor and coach QA Officers/Colleagues to achieve targets through observation and guidance as part of the Training and Competency Scheme.Maintain Training and Competency Framework: Keep the framework up to date, ensuring compliance with all ..... full job details .....