To empower people to innovate and invest for a better future.
Sales and customer success
Full-time
Office | Melbourne, VIC, Australia
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
Macquarie is a global financial services organisation with Australian heritage, operating in 34 markets across asset management, retail and business banking, wealth management, asset financing, commodity trading, renewables development, capital raising and more. Today, we have $795.6 billion worth of assets under management and over 19,200 employees worldwide.
About the roleIn this role, you will view and assess home loan applications by taking ownership of client queries. With support from our talented sales and product teams, you will become skilled in exceeding service quality standards and providing solutions to business challenges.
What you'll be responsible forDevelop, maintain, and prioritize relationships with key stakeholders to achieve specific goalsAccount Retention and Expansion: Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actionsCustomer Query Handling: Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teamsSkills you'll needWorks with others by being open, clear in communication and listening to achieve goalsCompares and ranks the relative importance &/or urgency of different tasks to identify the best order of actionsService orientationActively seeks and develops strategies to help key stakeholders ..... full job details .....