1. Ensure high quality outcome-based responses to all citizens eligible for social care services by;a. Providing appropriate responses or referrals within required timescales, organisational, policy and legislative requirements including the reimbursement legislation and eligibility guidelinesb. providing prompt support to meet immediate risks and needs in crisis situationsc. providing targeted, appropriate support to citizens'' self-assessments of their needs, working in partnership with colleagues in health and other partner agencies to contribute to multi-disciplinary assessments as requiredd. acting as care co-ordinator for citizens with complex needs, supporting high risk, complex assessments where there are specific concerns requiring a high level of specialist qualification and knowledge and/or where there are difficult life circumstances or serious trauma.e. ensure that responses are geared to citizens'' ethnic, religious, cultural and linguistic background, practicing in a manner and delivering services which are in all respects anti-discriminatoryf. that concerns and complaints are responded to and are addressed by making appropriate changes to existing practices.2. Identify, investigate and manage potential safeguarding, Mental Health Act, mental capacity, continuing health care and other high risk situations where citizens'' safety or liberty may be at risk, working with all relevant agencies so as to enable citizens to take risks whilst protecting them from ..... full job details .....