Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every day is different? We have an exciting opportunity for a Service Advisor to join our dynamic automotive client in Smethwick. The company has been going from strength to strength and has facilities in a number of countries and an impressive global customer base to match. As a Service Advisor, you will be at the forefront of the business, acting as a vital link between their customers and various departments. Your dedication to delivering outstanding service will ensure your customers receive the highest level of satisfaction. Key Responsibilities: Collaborate seamlessly with different departments to ensure our customers receive top-notch service, including stock management, order processing, and resolving any issues promptly. Efficiently handle sales orders for both counter and contract customers, providing a professional and friendly experience. Embrace versatility by taking on various roles such as Parts, Service, and Sales, and handle customer inquiries effectively. Provide regular reports and feedback to your line manager, addressing any areas of concern. Offer product and pricing information, demonstrating technical expertise and product knowledge. Coordinate product deliveries and collections, ensuring smooth logistics. Manage warranty issues and claims for counter and contract customers. The company will offer you a basic salary of 27K - 30K, 25 days ..... full job details .....