The Role:As an Assistant Manager you will be responsible for a strong team, you''ll coach and inspire the team to deliver excellent customer service to ensure customers return time and again, driving forward both turnover and revenues. Assist the Manager to achieve financial KPIs, including wages, wastage and shrinkage, together with non-financials such as customer service/feedback, internal audit and standards and compliance.What you will get from us:Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the businessA great Team to work with where you can progress and make a difference at all levelsAccess to mental health first aidersOngoing incentives to reward your performanceCompany Pension schemeApprenticeship scheme to continue your developmentGenerous discount at TPRG and on our amazing benefits hubWhat will you do?Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyaltyDrive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upsellingEnsure the store team understand all sales and KPI targets and are ..... full job details .....