IT Service Desk Engineer £30,000 - £40,000 per annum - DOE Full Time - Onsite Location: Leeds Marshalls Mill, Holbeck At Afinite we''re looking for a proactive and positive IT Service Desk Engineer to join the team and support their customers with valuable IT support for Microsoft 365 environments. Company Overview Afinite is a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology. Working with clients across the UK, EU, and US, they deliver IT solutions that drive growth, efficiency, and reliability. Known for their technical expertise and transparent, approachable service, they build lasting partnerships with their clients based on trust. Core Role In this role, you ll provide valuable IT support for Microsoft 365 environments, helping to troubleshoot and configure devices while delivering excellent customer service. Through clear communication, proactive problem-solving, and issue resolution, you ll play a key part in ensuring our clients'' success. Day-to-day, you ll respond to customer requests via email and phone, collaborating to resolve and progress their queries. When necessary, you ll escalate issues appropriately to ensure a smooth service experience. You ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside our business support team to produce client quotes and ensure accurate billing. We re committed to your professional growth, offering ..... full job details .....