Summary- Salary Range: up to €35,000 per annum base (negotiable depending on experience)- Location: Drogheda, Louth- Model: Hybrid- Contract: Permanent, Full-timeCompanyYou will be joining a company designing and manufacturing technical and decorative solutions derived from wood to a worldwide diverse customer base. They are a worldwide industry reference and well known in Europe thanks to their wide product portfolio. They have over 3400 employees across the globe. In Ireland, they have a sales office and a distribution centre located in Drogheda, Co Louth.Who you are...You have a successful track record in customer care and administration in a similar sector. You have experience in handling a high volume of inbound customer requests via phone, email and ticketing systems. In this role, you will aim to provide professional and high-standard client-partner service, efficiently working across multiple tasks while ensuring high-quality service. Training will be provided; however, experience in Customer Care is imperative.Responsibilities- Booking sales and promotion orders for his/her accounts; monitoring outstanding orders and delivery times- Processing customer order data in SAP and CRM and ensuring that the service runs smoothly- Reporting and analyzing complaints- Communicating with the logistics team to ensure on-time delivery to customers- Ensuring optimal, efficient and qualitative execution of the work- Developing a knowledge of the company’s products, facilities, website, policies & procedures- Maintaining & updating the customer databaseRequirements- Bachelor's Degree or Relevant Third-level Qualification is preferred- Experience in handling high-volume inbound requests via phone call/email/ticketing system- Good verbal and written communication, and fluency in English (fluency in Spanish is a plus)- Essential verifiable work ..... full job details .....