As a training and skills development technician, you assist with needs analysis as well as training logistics and delivery. You help with quality assurance by sharing your expertise throughout the product/service delivery process. You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible. More specifically, you will be required to :

Serve as resource person and provide technical support for complex operational issues

Help evaluate training needs and identify and validate training approaches, tools and content

Carry out specialized technical studies, research and analysis. Submit solutions and action plans

Roll out and maintain software and manual and automated processes. Train users

Prepare technical notes to enhance the skills and knowledge of team members

Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems.

What we offer*

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan that provides predictable, stable income throughout retirement

Group insurance including telemedicine

Reimbursement of health and wellness expenses and telework equipment

*

What you bring to the table

General college diploma in a related field

A minimum of three years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

Knowledge of French is required

Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability

#LI-Hybrid

Trade Union

..... full job details .....