Electrical Technical Support Engineer
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Electrical or Mechanical technical Support Engineer RemitOur client is a large electrical manufacturer based on the outskirts of Glasgow - looking for the services of an Electrical Technical Engineer, (would consider mechanical background with a basic electrical knowledge). You would be responsible for working within the Sales Team (internal and external) to provide technical expertise, develop solutions and support the sales process. The role involves pre-sales support working with customers to understand their needs and helping deliver technical solutions that meet those requirements. Handle post-sales support, addressing technical problems and ensuring customer satisfaction. Co-ordinate the day-to-day workload and performance within the Sales Operations Department, ensuring high standards of customer satisfaction are achieved and maintained.Principal Tasks• Collaborate with the sales team to identify customer needs and develop technical solutions.• Provide pre-sales support by answering technical questions.• Participate in customer meetings to ensure technical solutions offered meet their needs.• Take part in technical and product demonstrations from time to time.• Analysis of technical application of company products and competing equipment to meet customer needs.• Provide post-sales support, troubleshoot technical issues ensuring customer satisfaction.• Work closely across company departments to ensure customer requirements are accurately understood and ..... full job details .....
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