Productivity EngineerCornwall Perm Hybrid working Salary 30.5K + 10% Annual Discretionary BonusAre you an experienced Productivity Engineer with a passion for Microsoft 365 technologies? Do you thrive in dynamic environments, ensuring the smooth operation of IT services and driving continuous improvement? If so, we have a fantastic opportunity for you! Our client, a prestigious institution in the higher education sector, is seeking a skilled Productivity Engineer to join their IT team. This role plays a crucial part in maintaining and enhancing Microsoft 365 productivity services, including SharePoint, OneDrive for Business, Project Online, and the Power Platform.Key Responsibilities:Manage the resolution of incidents and service requests related to Microsoft 365 productivity tools.Support the implementation of technological change across the Microsoft 365 ecosystem.Assist in service improvements, ensuring the institution benefits from the latest advancements in IT productivity.Identify opportunities to reduce environmental impact and implement sustainable IT solutions.Work closely with cross-functional IT teams to deliver outstanding service.Contribute to the development of fit-for-purpose IT solutions, ensuring optimal value for investment.Produce high-quality technical documentation to support knowledge sharing and training.What We''re Looking For:Essential:Strong technical expertise in Microsoft Office 365 components (SharePoint Online, OneDrive for Business, ..... full job details .....