Customer Service Coordinator - FMCGTelfordSalary - CompetitiveFull Time - PermanentOur ClientIs a global leader in the supply of superior, lightweight, robust aluminium foil packaging for food for many leading retail brands as well as foil containers for wholesaler and distributor markets worldwide.The RoleThey are looking for a Customer Service Coordinator, known internally as an Internal Account Manager who will play a vital role in maintaining customer satisfaction by managing day-to-day customer account activity, allowing the commercial team to focus on business growth.Acting as the liaison between the organisation and customers, timely and quality communication is key to achieving excellent customer service.Main Duties and Responsibilities:Develop relationships with new and existing customers to understand their needs and expectationsHandle purchase orders, maintain order book, and ensure timely deliveryProactively manage customer orders and resolve issues promptlyOwn and resolve customer complaints efficientlySupport External National Account Managers, assist in new account set up and achieve targetsGeneral administrative duties to support the wider teamAbout YouEssential experience for the role is:FMCG industry experienceFMCG forecasting experienceStrong customer relationship-building skillsThe ideal candidate will also have:Knowledge of commodity-driven products and pricingUnderstanding of the UK food industryExperience with SAP and CRM systemsOur client is looking ..... full job details .....