About Aspect Maintenance: Aspect Maintenance is a leading provider of property maintenance and restoration services, dedicated to delivering exceptional customer service and high-quality workmanship. Job Summary: We are seeking a highly motivated Weekend Contact Centre Manager to lead and inspire our weekend team. The ideal candidate will have a proven track record of exceeding sales targets and a strong focus on customer satisfaction. This role requires a dynamic individual with expertise in objection handling, complaint resolution and schedule management Responsibilities: Lead, manage, and motivate our weekend contact centre team to achieve and exceed sales targets. Monitor team performance, providing regular coaching, feedback, and training to improve sales conversion rates. Analyse call data and identify areas for improvement in sales processes and customer interactions. Implement quality assurance measures to maintain high standards of customer service and sales performance. Drive a positive and productive work environment within the contact centre. Qualifications and Experience: Proven experience managing contact centre teams Exceptional skills in objection handling and closing sales. Strong experience in complaint resolution and customer service best practices. Excellent communication, interpersonal, and leadership skills. Strong analytical and problem-solving abilities. Experience with contact centre technologies (e.g., CRM systems, call recording software, ..... full job details .....