Resolution Officer Full-time, 40 hours per week Engage Services Ltd is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector. Are you ready to make a difference and help reconnect customers with our clients? Do you thrive on helping people and ensuring they have a positive experience? Join Our Team as a Resolution Officer! We reconnect thousands of customers every week, providing a vital service that ensures our clients treat their customers fairly. We are seeking a dedicated Resolution Officer to join our team and make a significant impact in the Croydon area. As a Resolution Officer, you will visit our client s customers at their premises both commercial and residential to re-engage them with our client. Your visits will also include establishing occupier details, confirming meter readings, and providing invaluable information. We work 40hours per week. Key Responsibilities: Visit commercial and residential premises to reconnect customers with our clients. Establish and verify occupier details during visits. Confirm accurate meter readings and provide necessary information. Identify and appropriately handle all disputes in line with company procedures. Proactively work towards all targets set by the company. Communicate effectively and professionally with all customers and clients. Work within the policies, procedures, aims, objectives, and philosophy of the company. Be receptive to coaching ..... full job details .....