Join Our Team as a Customer Service Agent!Are you a people person with a passion for delivering top-notch customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, we have the perfect opportunity for you!About Our Client:Our client is a leading organisation in the customer service industry, dedicated to providing exceptional solutions and ensuring customer satisfaction. With a dynamic and inclusive work environment, they foster professional growth and offer exciting opportunities for their employees to thrive.What You''ll Do:As a Customer Service Agent, you will be the heartbeat of our customer interactions. Your role will involve:Delivering Outstanding Service: Provide exceptional customer support through various channels, including phone, live chat, and email.Handling Inquiries: Address customer inquiries promptly and ensure timely follow-through on all requests.Documentation: Accurately document customer interactions and maintain updated records.Liaison Role: Act as a bridge between customers and internal departments, ensuring seamless communication.Reporting: Assist with reports and spreadsheets, maintaining accuracy in data input.Training Support: Help onboard new starters with their induction and training processes.KPI Management: Maintain and achieve key performance indicators and customer satisfaction measures.Professional Representation: Represent the organisation with professionalism and integrity.Quality Assurance: ..... full job details .....