We are looking for an experienced and driven Lettings Manager to join a leading estate agents and play a key role in managing and growing the residential lettings portfolio. This is an exciting opportunity for someone with a passion for property and a proven track record in residential lettings to take on a senior role within a dynamic and supportive team.Key Responsibilities:Manage and grow a portfolio of residential lettings, ensuring exceptional service for both tenants and landlords.Develop and implement business plans to achieve branch goals, driving performance and results.Build and maintain strong relationships with customers, suppliers, and the wider community to ensure trust and satisfaction.Monitor and assess local competitors, keeping the business competitive and relevant in the market.Ensure compliance with current Residential Lettings legislation, staying updated on relevant laws and regulations.Manage high-volume and time-sensitive tasks, ensuring that all client and property needs are met promptly.Deliver exceptional customer service, maintaining the highest standards in client care and communication.Work independently and show initiative in prospecting for new business, developing leads, and expanding the customer base.Maintain excellent telephone etiquette and clear communication with clients and colleagues alike.Demonstrate strong IT skills, particularly in Microsoft Office applications, to manage workloads and reports efficiently.Be detail-oriented and ..... full job details .....