Location: Wednesdbury Salary: c 35,000.00 + benefitsSummary: Supporting, developing and motivating a team of 5 to 6 telesales executives to deliver key objectives and KPIs to achieve a high level of customer service standards and maximise sales.Key Responsibilities:Managing a team to deliver sales revenue, conversion, quality and people related targetsComplete call and email quality checks within the teamProvide coaching and support to the teamAble to identify process improvements for efficiency, productivity and the customer experience.Managing all aspects of small-scale projects Experience: A minimum of 2 years'' experience in a fast-paced sales environmentStrong leadership and people skills with an excellent coaching abilityTrack record of delivering targets and working towards KPIsKnowledge of CRM operating packagesAbility to negotiate and influence at all levelsAble to resolve customer escalations and complex issues Processing Your Data Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so.Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection ..... full job details .....