Applications Support Consultant, It Support, It Consultant Applications Support ConsultantYour new Company:You will be working for a leading public sector client who need support for an existing project.Your new role:You will Provide support for ICT business application systems. Use the Service Desk Management System to pick up, prioritise, respond to, and monitor Incident calls from customers. Investigate calls raised, liaising as appropriate with the customer, colleagues from ICT, other colleagues from the business, and with suppliers, to seek a resolution to the call.Provide resolutions to calls to the customer, or workarounds where it is not possible to provide a resolution.Keep the customer updated on progress throughout the call resolution process.Access management for users - add, delete or modify user access permissions.Monitoring activities to ensure system performance is optimal. Investigating/ recommending configuration changes.Actioning authorised configuration changes to the system(s).Undertaking database refresh/clone/copy activities. Maintaining/updating system documentation. To work as part of a project team to support the implementation of new software systems or enhancements thereof.To undertake development work as directed which may include producing or working on integrations, interfaces and reports.To lead on system upgrades, patches, undertaking tasks as required and liaising with the customer, colleagues from ICT, other colleagues from the business, ..... full job details .....