Job Title: Out of hours - Leisure (Part-Time, Work From Home) Location: Remote (Work from Home) Employment Type: Part-Time (Out-of-Hours Shifts) Pay: 13 to 15 per hour Weekly Hours: Approx. 17 hours, based on a 4-weekly rotating schedule Are you a customer service professional who excels at supporting travelers and resolving urgent inquiries? Our company is seeking an Out of Hours Consultant to act as the main point of contact for customers in-resort, assisting them with queries and resolving urgent issues related to flights, car hire, hotels, transfers, and more. This is a part-time, remote role that plays a crucial role in providing support outside of standard office hours. You will work a 4-weekly rotating schedule averaging around 17 hours per week, including weeknights and weekend shifts, supporting passengers at key moments in their journey.Shift Details:Weeknights: 5:00 pm to 10:00 pmWeekends: Shifts between 9:00 am - 3:30 pm or 3:30 pm - 10:00 pmKey Responsibilities:Act as the main point of contact for customers in-resort, assisting with a range of queries and issues related to travel services, such as flights, accommodations, transfers, and car rentals.Respond to urgent customer inquiries via email and phone, delivering prompt and professional assistance.Ensure all interactions are conducted in line with company standards and industry regulations, including the ABTA Code of Conduct and ATOL license requirements.Handle time-sensitive schedule and product changes, ..... full job details .....