Role: First Line Support TechnicianLocation: DerbySalary: 25,000Are you tech-savvy, customer-focused, and ready to launch your career in IT? We''re recruiting for an Entry-Level First Line Support Technician to join a dynamic team in Derby. This is the perfect opportunity for someone looking to step into the IT industry with a supportive employer who values growth and development.What You''ll Be Doing:Acting as the first point of contact for IT issues via phone, email, and ticketing systems.Troubleshooting hardware, software, and network problems with patience and efficiency.Escalating complex issues to the second-line support team when needed.Logging incidents and service requests accurately to ensure smooth resolution.Providing excellent customer service and ensuring users feel supported.Setting up confernce rooms What We''re Looking For:A passion for IT and a strong interest in problem-solving.Basic understanding of computer systems, networks, and common software.Excellent communication skills with a customer-focused mindset.A willingness to learn and grow within a fast-paced environment.A previous intership, apprenticeship or revelant IT qulaifications can desirbale What''s in It for You?A competitive salary of 25,000.Comprehensive training and mentorship to help you succeed.Clear progression opportunities within the company.A friendly and inclusive team environment.On-the-job experience with a range of technologies and systems.If you''re ready to take your first step ..... full job details .....