Your new companyHays are working with the NI Assembly to recruit a Visitor Experience Officer on a temporary basis, who will act as the first point of contact for visitors to the Parliament Buildings.Your new roleThe standard working week is 37 hours (excluding meal breaks) across 5 days, Monday to Saturday. The hours of work each day will be scheduled between 8.00am and 6.00pm. Working hours will be dictated by the mode of operation of The NI Assembly and will involve work into late evenings and, on occasion, public holidays. You will also be required to work such additional hours as may, from time to time, be reasonable and necessary for the efficient performance of your duties. The Assembly Commission will provide at least 10 working days'' notice of your work pattern for each week. As far as reasonably possible, you will be provided with 3 working days'' notice of required overtime.Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including; Trousers, T-shirt and Gillet.Greeting visitors at reception and providing information, signing in visitors and providing security passesWelcoming visitors to Parliament Buildings and the Great Hall, maximising opportunities to engage, providing a warm, friendly welcome to Parliament Buildings, connecting people and providing helpful, accurate information and signposting as requiredProviding tours of Parliament Buildings to a wide range of audiences in a confident, inclusive, politically neutral and ..... full job details .....