IT Service Desk Manager - Legal, O365, Halo ITSM - Nottingham - 6 month Contract - Outside IR35 Role: IT Service Desk ManagerSector: LegalLength: 6 monthsIR35: Outside IR35Rate: (Apply online only) per day The Business:We are representing a prestigious national law firm in their search for an experienced IT Service Desk Manager to oversee IT service desk across the organisation. Responsible for managing IT support operations, standardising service processes, and driving continuous improvement across a multi-site legal environment. The RoleAs IT Service Desk Manager, you will be responsible for delivering high-quality IT services that support the firm''s legal professionals in providing exceptional client service. You will lead the 1st and 2nd line support teams, ensuring efficient service management aligned with ITIL best practices. Key ResponsibilitiesService Management: Establish and maintain group-wide IT service standards while accommodating practice-specific needs.Process Standardisation: Implement IT policies, procedures, and workflows tailored to the legal sector.Service Improvement: Define and track KPIs, enhancing SLA performance, incident response times, and user satisfaction.Stakeholder Engagement: Act as the primary escalation point for IT service issues, ensuring transparency and collaboration.Vendor Management: Oversee third-party service providers to maintain high-quality IT services.Cross-Team Collaboration: Work closely with Infrastructure, Digital ..... full job details .....