3rd Line Support Engineer Location: Kingston Upon ThamesSalary: up to 53,000 Are you an experienced IT specialist seeking your next opportunity?About the companyOur client is a global leader in body-worn video technology, dedicated to enhancing safety, innovation, and progress.Position Overview The 3rd Line Support Engineer is a key member of the Helpdesk team, responsible for providing expert-level assistance for Digital Evidence Management Software (DEMS) and internal IT infrastructure. Responsibilities Serve as the primary escalation contact for DEMS and IT-related concerns via phone and email. Record, monitor, and resolve software-related support cases, providing timely updates. Investigate and troubleshoot advanced software and IT infrastructure challenges, escalating when needed. Deliver training sessions and assist with the deployment of DEMS software and IT systems. Oversee third-party IT vendors and software solutions. Configure, install, and maintain desktops, laptops, and servers, ensuring compliance with security protocols. Participate in an on-call rota to support customers requiring extended service levels.Candidate Requirements Essential Skills and personal qualities Expertise in managing Windows Servers, Active Directory, networking (DNS, DHCP, TCP/IP), and firewalls. Experience handling MS Exchange and MS SQL. Knowledge of Azure Portal and cloud system monitoring. Strong ability to install, update, and troubleshoot software. Analytical mindset with a ..... full job details .....