Duty Manager Location: East LondonShift Pattern: 4 days on, 4 days off - (Day Shifts)Salary: £30,000.00 - £35,000.00 per annumAre you a motivated professional with exceptional leadership and customer service skills? Join us as the Duty Manager at a prestigious residential development in East London, where you ll play a pivotal role in delivering first-class service to residents and guests.What s in it for you? Fantastic working culture.Career progression opportunities.The chance to work in a dynamic and fast-paced environment. What You ll Be Doing:As the Duty Manager, you will: Deliver Outstanding Service: Provide exceptional front-of-house facilities and services to residents and visitors, ensuring a welcoming and professional atmosphere.Lead and Support Staff: Supervise, manage, and train the concierge team, identifying training needs and providing coaching to meet KPIs and SLAs.Ensure a Pristine Environment: Oversee the presentation of communal areas, ensuring all spaces are maintained to the highest standards.Manage Parcel and Post Services: Handle deliveries efficiently, conduct parcel room audits, and update parcel management systems as required.Resolve Resident Queries: Actively liaise with residents, addressing inquiries and resolving issues promptly to maintain satisfaction.Inspect and Report: Conduct regular site inspections, reporting faults, and raising work orders as necessary.Support Move-Ins and Move-Outs: Facilitate right-to-rent checks, key handovers, and ..... full job details .....