Senior Customer Success Manager
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The company mission is to transform the construction industry, reducing waste and improving efficiency through data driven technology. Their platform enables suppliers to optimise material use, enhance quality, and lower environmental impact.
You will report directly to senior leadership and offers the opportunity to grow into a leadership role in Customer Success. The role involves:
Supporting executive leadership during sales engagements
Representing the company to customers and industry stakeholders
Managing technology pilots and training users
Identifying customer needs to drive product improvements and revenue
Acting as a key contact for clients, guiding them through platform refreshs
Attending industry events and conferences
Requirements
Experience in the construction industry, particularly in selling to ready mix concrete producers
Strong interpersonal skills to build and maintain client relationships
Proficiency in computer applications and data analysis
Ability to prepare reports, schedules, and strategic plans
Fluency in Italian, French, or Portuguese, beneficially
Technical background in data or materials science
Travel across the UK and Europe expected
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