We are growing, and with internal progression creating new opportunities, we are looking for an Operations Director to drive our London division forward. This is an exciting leadership role for someone who thrives on strategic decision-making, people leadership, and operational excellence. As Operations Director, you will play a key role in shaping business performance, financial oversight, and operational strategies, ensuring we continue to deliver outstanding service while fostering an inclusive, high-performing culture. As Operations Director you ll be: Engaging with senior stakeholders through regular monthly and quarterly meetings. Reviewing key performance metrics (KPIs and QA scores) across all contracts to ensure continuous improvement. Conducting site visits as needed to assess quality, compliance, and operational standards. Overseeing financial performance, ensuring profitability across all contracts and identifying areas for improvement. Supporting the operational management team in responding to client feedback, ensuring timely and effective resolutions. As Operations Director you ll have: Proven leadership experience at a senior management or director level in a facilities management (FM) environment. Experience managing business portfolios of £20M+ and delivering financial growth. Expertise in acquisitions and integrations, ensuring smooth transitions and business alignment. Strong people management skills, with experience leading teams in a sales-oriented ..... full job details .....