Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK''s leading later life lending company.More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since it''s launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UKWe are looking for experience Customer Service Professionals to join us in our Servicing department. The main purpose of the role is to provide an exceptional service to our lifetime mortgage customers in all aspects of their dealings with More2Life.Main role and responsibilities:Working on the inbound and outbound telephone support line for More2Life customersLogging calls notes on CRM systemLiaising with other servicing teams depending on customer requirementsHandle all enquiries in a professional, positive and prompt manner. Required skills and abilitiesExcellent software skills, particularly Outlook and Word (Excel and Adobe also preferred).Ability to multi-task and manage own workload in a fast paced environment.Experience of working within a telephone based customer service led environment with inbound and outbound calls.Experience of working in the Financial Services industry, and in ..... full job details .....