Job Description Job title: Income Assistant Grade: SC5 Directorate: Resident Services Responsible to: Head of Income Maximisation Responsible for: N/A Job Summary: The income assistant is responsible for managing the process of terminating tenancies in compliance with organisational policies and procedures. This includes ensuring the proper documentation and return of keys/fobs for void properties, processing various termination reasons (e.g., death, eviction, relinquishment, abandonment), and coordinating with internal teams to facilitate the transition of vacant properties. Additionally, the role requires assisting with property viewings and supporting the general needs function of the team as required by service demands. Key Responsibilities: Termination Documentation Management: Ensure all required documentation is received for tenancy terminations, including but not limited to death certificates, notice to quit (NTQ), eviction notices, and signed relinquishments. Maintain accurate records of keys/fobs returned and ensure their timely submission to the Income Maximisation (IM) Team. Address issues related to incorrect or late documentation by escalating to senior staff and creating appropriate void events in the system. Property and Key Management: Ensure that void properties are accompanied by all relevant communal keys/fobs and property keys. Apply address tags to all returned keys, ensuring correct tagging for surveyor use and the allocation of communal keys ..... full job details .....